[Important] To customers who ordered NANA collaboration items

We have received a significantly higher number of orders for NANA collaboration items than anticipated, resulting in production delays.
We sincerely apologize for any inconvenience this may cause, especially to those eagerly awaiting their products.

Current delivery estimate: Shipments will be dispatched sequentially from [early to mid-June].

Regarding individual inquiries: We are unable to provide individual responses regarding the specific shipping date for each order,
even if you contact customer support.

Regarding cancellations, returns, and exchanges: As these items are made-to-order,
we cannot accept cancellations due to delivery delays, nor returns or exchanges due to customer convenience.

The latest updates regarding production and shipping status are posted collectively on the following page, which is updated regularly.
We kindly ask that you please check the page below before sending any inquiries.

▶︎ [Updated as needed] NANA Collaboration Shipping Update Information here

Each item is carefully produced and inspected one by one. Once your order has been shipped,
an automatic email containing a tracking number will be sent to you.
We kindly ask for your patience as you await your delivery.